The role will require a hybrid level of expertise including a good understanding of Actuarial modelling, Actuarial technology, and technical knowledge of public cloud application deployment. As the successful candidate will be interacting with clients on a daily basis, they should also possess strong communication skills and enjoy working collaboratively with others to solve problems collectively!
Overview
Key duties (including but not limited to):
- Build, own, and cultivate continued strong relationships with a portfolio of clients
- Proactively engage with clients to drive stability by:
- Providing guidance on governance and best practices
- Assisting with capacity planning as their Prophet suite usage evolves
- Improving user experience of Prophet and the associated applications
- Understanding long term requirements to properly plan future actuarial and technical engagements
- Provide internal support on complex and high visibility client issues by driving the identification of where issues lie (i.e. in models, in the infrastructure or in the application) and what is needed to correct them
- Co-ordination of efforts globally when issues span across multiple business groups
- Liaise with their Product group to integrate client requirements and application bugs into the product development lifecycle
- Liaise with their Consulting Services group to line up and seamlessly pass on new implementation, upgrade, and optimization related activities
- Contribute to their internal knowledge base of client support, procedural and policy documentation.
- Training of less experienced support team members, as needed
Qualifications required:
- Bachelor’s degree in Actuarial Science, Actuarial Mathematics, Mathematics or Statistics based subject
Experience required:
- Minimum 2 years’ experience in an insurance pricing department, consultancy, or technology firm
- Have worked with actuarial systems, preferably the Prophet system for a minimum of 3 years
- An understanding of modeling techniques such as: new business processing, looping, rebasing, goal seeking, extended formulas, nested structures, modules, and dynamic & stochastic modelling
- Strong IT skills with an ability to understand and discuss cloud and desktop infrastructure including machine and storage types, operating systems, and performance metric monitoring